DEC 31, 1969

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Business Intelligence that is all about the customer
December 6, 2016
Digital mesh or digital mess? Prepping for the future of IoT management
December 8, 2016
The role of analytics in cyber security
December 13, 2016

Putting the Balanced Scorecard to Work (HBR OnPoint Enhanced Edition) (PDF download)


HBR OnPoint Articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. In an earlier, groundbreaking article, Balanced Scorecard: Measures That Drive Performance, Reprint #92105, the authors proposed a new measurement system that provided managers with a comprehensive framework to translate a company's strategic objectives into a coherent set of performance measures. Now the authors show how several companies are putting the balanced scorecard to work. Effective measurement, the authors point out, must be an integral part of the management process. Much more than a measurement exercise, the balanced scorecard is a management system that can motivate breakthrough improvements in such critical areas as product, process, customer, and market development.

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