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Lean Performance ERP Project Management: Implementing the Virtual Supply Chain

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Business consultant Carroll outlines his methodology for "lean implementation" that starts with a company's existing work flows and develops process-performance improvements and measurements, determining what work must be completed in order to determine how best to do the work. Carroll notes that the reference is intended primarily for CEOs, COOS, and other business managers rather than IT professionals; "As fond of information and other technologies as I am," he writes, "I believe that the more complex and, therefore, more valuable (and costly) elements of business processes are tasks that are people-based." While the reference emphasizes manufacturing, the broader concepts apply to business processes regardless of service or industry.

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