DEC 31, 1969

Web Seminars

Business Intelligence that is all about the customer
Available On Demand
Digital mesh or digital mess? Prepping for the future of IoT management
Available On Demand
The role of analytics in cyber security
December 13, 2016

The CRM Handbook: A Business Guide to Customer Relationship Management


This book is written for a wide range of readers, from executives to practitioners. Part 1 is geared toward executives, project managers, and business people who are interested in understanding the various components of CRM and their definitions, as well as how they're being used. Part 2 includes project managers, consultants, business analysts, and technical practitioners who need more practical tips on CRM planning and implementation.

Click here to buy this book

Please note you must now log in with your email address and password.