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E-Business and ERP: Transforming the Enterprise

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Provides techniques for melding enterprise resource planning (ERP) capabilities with the communications power of the Internet. Shows how start-up and established companies can link their existing ERP systems with the information capabilities of their customers, and offers a framework for understanding e- business opportunities within the context of a traditional enterprise and its infrastructure. Explains how the Internet impacts supply chain management, customer relationship management, and shared services, and looks at the future of Web- based technologies. Norris is a partner in PricewaterhouseCooper's management consulting services practice.

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