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December 13, 2016

Essential Guide to Knowledge Management, The: e-Business and CRM Applications


A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how the impact the IT infrastructure. Also shows how to use team- building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. DLC: Knowledge management.

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