The Forrester Muse
JAN 22, 2013 9:49am ET

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Searching for Measures of Business Intelligence Performance


BI is used to build, report, and analyze business performance metrics and indicators. What about measuring the performance of BI itself? How do you know if you have a high-performing, widely used BI environment? Is your opinion based on qualitative “pulse checks” or is it based on quantitative metrics?

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Comments (3)
We measure number of reports; number of report requests; number of users; % of staff; number of times report is accessed; number of users trained; number of report writers trained; position on maturity curve (tdwi and gartner);average time to fullfill report request. Users don't yet write their own reports and we're about a year in to our service. Will be very interested in the report!
Posted by Jo M | Wednesday, January 23 2013 at 12:06PM ET
Ultimately, BI is a method and mechanism for packaging and delivering information. Therefore, the effect on business processes that consume this information must be measured to determine the true value of the BI solution. At Gartner we introduced this method over 10 years ago, and have further honed the discipline of information economics (infonomics) since that time. We believe all other measures are either a proxy for actual value or superfluous altogether. --Doug Laney, VP Research, Gartner, @doug_laney
Posted by Douglas L | Thursday, January 24 2013 at 6:35PM ET
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