FEB 1, 2010 5:59am ET

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Performance Measurement

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“Chart a course for every endeavor that we take the people's money for, see how well we are progressing, tell the public how we are doing, stop the things that don't work, and never stop improving the things that we think are worth investing in.”

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Comments (1)
Great post - I particularly like the categorization of process, outputs and outcomes. Too often we focus on the outcomes and unless we montior, analyze and act on the drivers of those outcomes (process and outputs) we aren't working with actionable information and can't proactively impact the outcomes. Wayne Morris myDIALS
Posted by Wayne M | Wednesday, February 03 2010 at 2:56PM ET
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