The Forrester Muse
JAN 4, 2013 1:07pm ET

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Fixing Weak Business Process Partnerships

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Over the past 20 years, I’ve been involved in many process initiatives, working closely with business and IT execs. And I’ve seen some efforts work while others go south. But it’s only this year that I so clearly understood why some organizations zoom ahead in process transformation while others stumble, go in circles or abandon the chase.

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