The Forrester Muse
OCT 31, 2012 11:35am ET

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Do You Have a Single Version of Process?

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Most of us understand the criticality of creating and maintaining a single version of the truth for business data. We “get” the problem instinctively because so often, as individual consumers, we are the victims of disjointed, inaccurate, siloed information.

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Comments (1)
Another good question is "how many processes touch the data?"

Oftentimes data is used across functions (Sales, operations, marketing, etc) and used for different purposes. This is where there is no single point of view, and likely no single version of the truth.

Example: Product hierarchies and customer hierarchies often depend greatly on the point of view of the function, and sometimes greatly upon individual customers needs. In these cases it's important to flag the commonalities, and also have the capability to view your data through different perspectives to optimize both the shared processes while enabling functional excellence.

Posted by Jon B | Wednesday, November 07 2012 at 11:47AM ET
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