Part of the reason data quality hasn’t yet its stride is because it remains a difficult sell. Those of us in the business intelligence and data integration communities understand that accurate and meaningful data is a business issue. And well-intentioned though they may be, IT people have gone about making the pitch the wrong way.
We — vendors, consultants and practitioners in the IT community — blather on about data quality being a business issue and requiring a business case and a repeatable set of processes but at the end of the day automation remains the center of most data quality discussions. As we try to explain the ROI of name and address correction, deterministic matching, multi-source data profiling, and the pros and cons of the cloud, business executives are thinking two things:
- “Jeezus I’m bored.”
- “I wonder how we would we start something like this? Where would we begin?”
In fact the topic of scope is a huge gaping hole in the data quality conversation. As I work with clients on setting up data governance, we often use the bad reputation of corporate data as its pretext. We always, always talk about the boundaries of the initial data quality effort. Unless you can circumscribe the scope of data quality, you can’t quantify its value.
In our experience, there are 5 levels of data quality delivery that can quickly establish not only the scope of an initial data quality effort, but also the actual duties and resources involved in the initial project:
By specifying the initial scope of the data to be corrected we’re establishing the boundaries of the effort itself. We’re also more likely to be solving a real-life problem. Thus we make the initial win much more impactful, thus securing stakeholder participation. Moreover, where we start our data quality effort is not necessarily where we’ll finish, so we can ensure an incremental approach to setting up the program and its roles.
Business executives and users can consume a well-scoped problem, especially if it makes their jobs easy or propels progress. And if we solve it in a way that benefits the business—eliminating risk, ensuring economies of scale, and driving revenues—we might even get budget for a data quality tool!
Jill also blogs at JillDyche.com.
