MAY 3, 2010 6:30am ET

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Performance Management Is a Business Process That Requires Dedicated Applications


I have been educating business and IT professionals on the importance and implementation of performance management for nearly 20 years. Even now, I see organizations continue to struggle to operate efficiently and effectively from an executive’s strategic perspective or the close-up tactical views of the lines of business. But, I have also seen many successful organizations take the subtle but important step to make performance management a business process, not just a management process. By that I mean performance management should be an integral part of how the organization functions, not only a tool for evaluating the quality of work after the fact.

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Comments (4)
I agree completely, Mark. I've been working with organization leaders and managers for over 30 years and getting them to accept this concept is one of the toughest of my challenges.

I've created GoalTrak(R) in response to this obvious organizational need. It is an SaaS integrated collaborative goal setting, tracking and performance management system.


Posted by Richard L | Wednesday, May 05 2010 at 10:25AM ET
The way we get around the adoption curve by executives is to embed our tool in the standard MS Outlook and Office suite. Using our tools, companies can create a direct link between high level executive decisions, and their implementation in the field.

For example, a number of companies are using our software to manage the processes generated by Board of Directors meetings. By linking the BoD minutes document to the processes it generates, and enabling the document to "keep track" of the processes as they progress - we create a direct link between decisions and implementation - enabling both real time performance management, and historical performance analysis.

Jacob Ukelson - CTO ActionBase

Posted by Jacob U | Thursday, May 06 2010 at 10:35AM ET
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