JUL 29, 2011 11:25am ET

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BI Vendors: Eat Your Own Dog Food

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Would you trust a car salesman who's not himself driving a type of car he's trying to sell you? Would you trust a nutritionist or a dietitian who's not in a good shape? You probably won't. There are two things I suggest that we all ask of BI vendors if they:

  1. Use their own BI tools to run their own company. Next time you interview a BI vendor ask for a proof that their own CxOs and all other strategic and tactical decisions makers are using their own tools. I know of some cases where they don't. Then how can a vendor convince you to buy their solutions if they haven't convinced their own people?
  2. Adhere to the same best practices they suggest you implement using their tools/solutions. Transparency is one of them. One of the top use cases for enterprise BI is transparency - full visibility into companies processes, people, policies, rules, transactions, etc.

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Comments (2)
Readers should remember that analysts are not paying customers. Greater weight should be given to the experiences of real customers who have negotiated through difficult support issues and at least one upgrade cycle.
Posted by Paul W | Monday, August 01 2011 at 11:20AM ET
I think Boris raises a very good point. Out of graduate school I got a job at Ford Motor but drove to work in my new Chevrolet. I was harassed by management to buy a new car. So why doesn't Microsoft executives force their IT dept to use SSIS for their data warehouse ETL. Probably because they have too many Oracle applications running the business and SSIS is a lightweight very technical tool for SQL Server techies. Let's ask Microsoft the question that Boris raises.
Posted by bob p | Monday, August 01 2011 at 11:43AM ET
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