The Forrester Muse
MAR 11, 2013 11:27am ET

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Beyond the BPM Culture Wars

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As some of you know, I’m a bit of a political junkie. I believe I picked up the political bug from years of riding shotgun with my dad as he listened to Rush Limbaugh blaring on the car radio. 

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Comments (1)
"BPM is beginning to play a critical role in driving customer experience initiatives."

Internal processes can have a significant impact on your customers! How your employees work and do their job influences how they interact with your audience (directly or indirectly). Companies are starting to realize internal processes aren't completely removed from external processes.

Posted by Nancy B | Friday, March 29 2013 at 12:50PM ET
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