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JAN 11, 2013 5:52pm ET

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Ask This and Kiss Your Data Strategy Goodbye

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The number one question I get from clients regarding their data strategy and data governance is, “How do I create a business case?” 

This question is the kiss of death and here is why.

You created an IT strategy that has placed emphasis on helping to optimize IT data management efforts, lower total cost of ownership and reduce cost, and focused on technical requirements to develop the platform.  There may be a nod toward helping the business by highlighting the improvement in data quality, consistency, and management of access and security in broad vague terms.  The data strategy ended up looking more like an IT plan to execute data management. 

This leaves the business asking, “So what? What is in it for me?”

Rethink your approach and think like the business:

  • Change your data strategy to a business strategy.  Recognize the strategy, objectives, and capabilities the business is looking for related to key initiatives. Your strategy should create a vision for how data will make these business needs a reality.
  • Stop searching for the business case. The business case should already exist based on project requests at a line of business and executive level. Use the input to identify a strategy and solution that supports these requests.
  • Avoid “shiny object syndrome”. As you keep up with emerging technology and trends, keep these new solutions and tools in context. There are more data integration, database, data governance, and storage options than ever before and one size does not fit all. Leverage your research to identify the right technology for business capabilities.

A sound data strategy not only puts the needs of the business first; it communicates business value in terms the executives understand.  

This blog originally appeared at Forrester Research.

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Comments (6)
I may be way out there on this one, but data management is 2 fold, it is about where/how the data is going to be stored, typically an IT function. But just as important and the only way to turn data into an asset is the managing of the data quality...and that is a business function. By not asking the question on creating a business case you are just adding costs to the organization with minimal return. But when the business is also (concurrently) driving the data quality to where the data truly means something, then it becomes an asset to the organization and begins adding value and minimizing the costs associated with that value. Without Business and IT working together then there is no REAL data managment.
Posted by Alan B | Wednesday, January 16 2013 at 11:18AM ET
The most important thing is "Who is the owner of the Data ?". The obvious answer is that the owner of the data is not the IT but the business departments . In reality, the business departments "delegate" this to IT "because IT knows everything about our data" . What the business departments do not [ want to ] understand is that they can not delegate their responsibilities. From this perspective I can not agree with this reasoning : "Change your data strategy to a business strategy. Recognize the strategy, objectives, and capabilities the business is looking for related to key initiatives. Your strategy should create a vision for how data will make these business needs a reality. " The business MUST know what their "strategy, objectives, capabilities" are, and request them to be coordinated/implemented with the IT portion of data processing. It is similarly/exactly the case of "Disaster Recovery" that is dumped by the management/business on IT without any specifics except .... "it must be good ".....
Posted by NICK D | Wednesday, January 16 2013 at 11:41AM ET
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