Ventana Research
DEC 7, 2011 12:26pm ET

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NICE to Acquire Merced Systems for Excellence in Customer Service and Sales

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NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little fanfare, but it marks a significant milestone for NICE, a major provider of applications and technology for call centers and a player in their evolution into multichannel contact centers.

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