Nari Kannan is the CEO of Ajira, a company that designs and develops service process management tools. Kannan has 19 years of experience in information technology and started out as a senior software engineer at Digital Equipment Corporation. He has since served variously as vice president of engineering or chief technology officer of five Silicon Valley startup companies dealing with a variety of problems in IT consulting, automotive claims processing, human resources and logistics applications. He can be reached at nkannan@ajira.com or at (925) 487-1768.

Process Drivers for CPM
May 9, 2006 10 ways process excellence impacts corporate performance management

10 Ways Process Excellence Impacts Corporate Performance Management
May 1, 2006 Process and performance management circles are intersecting. Examine 10 ways process excellence impacts corporate performance...

Process Excellence - Key to Success in the 21st Century
January 10, 2006 Success seems to come to those companies that have figured out that functional management innovations need to be augmented...

Business Process Improvement using Cause-and-Effect Analysis and Design of Experiments
July 8, 2005 Cause-and-effect analysis and design of experiments (DOE) can provide a sane, data directed approach to business process...

Six Ways to Make Six Sigma Efforts Succeed
April 15, 2005 Paying attention to practical issues can help the success rate of Six Sigma projects.

Process Warehouse: The Missing Link in Business Performance Management
March 11, 2005 The process warehouse provides the internal process key performance indicators (KPIs) from an integrated database and makes...

Real-Time Business Intelligence – Building Block for Business Process Optimization
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Exception Intelligence
November 21, 2003 Exception intelligence deals with getting the right information to the right person at the right time.