Ram Kumar is the chief technologist and architect of MSI Business Solutions Pty. Ltd, Australia, a one-to-one business solutions and consulting company that assists its clients in becoming customer-centric through appropriately tailored strategies, services and enabling technologies. Kumar's contribution to MSI includes defining IT business strategies, technology management, architecture, design and consulting in the areas of open business view, information foundation, e-business, business and technical interoperability (B2B and B2C) frameworks, XML technologies and customer information quality management. Kumar is the founding chairman of the Customer Information Quality Technical Committee of OASIS and can be reached at rkumar@msi.com.au.

XML Standards for Global Customer Information Management
May 1, 2002 XML plays a significant role in the efforts many companies are undertaking to integrate e-business and customer information...