Susan Osterfelt is senior vice president at Bank of America, in Charlotte, North Carolina. She can be reached at susan.osterfelt@bankofamerica.com.

DMRnac - January Style
January 1, 2006

Dollars & Sense
December 1, 2005

DMRnac - November Style
November 1, 2005

DMRnac - October Style
October 1, 2005

DMRnac - September Style
September 1, 2005

DMRnac the Magnificent
August 1, 2005

One More Time
July 1, 2005

Seer, Sage, Soothsaye
June 1, 2005

Carnac Revisited
May 1, 2005

Answers! I Want Answers!
April 1, 2005

Dollars & Sense
March 1, 2005

Suffering from Downsizing Distress?
February 1, 2005

Risky Business
January 1, 2005

Dollars & Sense
December 1, 2004

Dollars & Sense
October 1, 2004

What Ellison Didn't Say
September 1, 2004

Postcards from BI Land
August 1, 2004

Dollars & Sense
July 1, 2004

Re-Elect IT in 2004?
June 1, 2004

A Major Dis-Connect
May 1, 2004

The Last Bastion
April 1, 2004

Buff Stuff
March 1, 2004

Luddites, Beware!
February 1, 2004

Let Me Do It!
January 1, 2004

Lifetime Employment Opportunities
December 1, 2003

Sshhhhh! It's a Secret!
November 1, 2003

Dollars & Sense
October 1, 2003

Seven Serious Sins
September 1, 2003

Goodwill Hunting
August 1, 2003

IPOs: Once Hot, Now Not
June 1, 2003

Out Has Clout
May 1, 2003

As the Worm Turns
April 1, 2003

Survival of the Fittest
March 1, 2003

Ethics: It Takes a Village
February 1, 2003

Private Financial Statements?
January 1, 2003

Dr. Death on the State of BI
November 1, 2002

Hey, Remember Me?
October 1, 2002

Pow! Thwack! BAM!
September 1, 2002

Take the Plunge
August 1, 2002 IT professionals must assist business leaders by providing information to measure progress against business goals that direct...

Data Diversity: Let It Be
June 1, 2002

Get Smart
May 1, 2002

The Former, Not the "Ladder"
April 1, 2002

Business Intelligence
February 1, 2002

The Time is Now!
January 1, 2002

Still Growing After All These Years
December 1, 2001

The Object of the Game: Continuity
November 1, 2001

No Guts, No Glory
October 1, 2001

Nobody Does It Better
September 1, 2001

The Facts...and Nothing But the Facts!
August 31, 2001 The advent of BI tools made it easier for managers and workers to access business facts that can help them make better...

The Facts...and Nothing But the Facts!
August 1, 2001 Responsible business management demands that decisions be based on facts. Analytic applications are the "killer apps" that...

2001: A Customer Service Odyssey
July 1, 2001

V-Commerce: Just Say It!
May 1, 2001

Stayin' Alive
April 1, 2001

Business Intelligence
March 2, 2001 This classic column was originally published in the November 2000 issue of DM Review magazine and discusses "customer...

You Can Take it With You!
March 1, 2001

May the Force Be With You!
February 1, 2001 For this special anniversary issue, several of our columnists reflect on the past 10 years. Their insightful commentaries...

Be a CRM Survivor
January 1, 2001

Tick...Tock...Tick...Tock
December 1, 2000

The Intelligent Customer
November 1, 2000

A Stovepipe by Any Other Name ...
September 1, 2000

E-Valuating Dot-Coms: The Skinny
August 1, 2000

Deal With It!
July 1, 2000

The Whole Customer
June 1, 2000

Is That Your Final Answer?
May 1, 2000

Learning from Experience
April 1, 2000

Greasing the Skids: Creating a Vision
March 1, 2000

One Size Does Not Fit All
February 1, 2000

Got Money?
January 1, 2000

Gentlemen (and Ladies), Start Your Engines!
December 1, 1999

Personalize for Profit
November 1, 1999

Are You a Deer in the Digital Headlights?
October 1, 1999

E-Business Intelligence: Use It or Lose It
September 1, 1999

The Making of the Business Intelligence Poster
July 1, 1999

Searching for the Welcome Stranger
July 1, 1999 This is one in a series of five articles in this issue focusing on the different categories of the corporate information...

You Say Tomato
June 1, 1999

Sharing Financial Data: An XML eXaMpLe
May 1, 1999

Doorways to Data
April 1, 1999

Suite Success
March 1, 1999

Movin' On Up
February 1, 1999

Tactical Intelligence
January 1, 1999

Have It Your Way!
December 1, 1998

A Matter of Trust
November 1, 1998

Juggling Cubes
October 1, 1998

The Secondhand Data Store
September 1, 1998

Top Ten Reasons to Do OLAP
June 1, 1998

A Three-Horse Race
May 1, 1998

Unobstructed Vision
April 1, 1998

Mining the Whole Enchilada
March 1, 1998

Information Broadcasting
February 1, 1998

Borderless Business Intelligence
January 1, 1998

Data Mining for Dummies?
December 1, 1997

Looking Down the Road
November 1, 1997