George Makovic is senior product manager of Analytical Components for SPSS Inc., leading global provider of Predictive Analytics software and solutions. The Company’s complete portfolio of Predictive Analytics Software products captures people’s attitudes and opinions, predicts outcomes of future customer interactions and then acts on these insights by embedding analytics into business processes. SPSS Solutions address interconnected business objectives across an entire organization by focusing on the convergence of analytics, IT architecture and business process. Commercial, government and academic customers rely on SPSS technology as a competitive advantage in attracting, retaining and growing customers, while reducing fraud and mitigating risk.

Organizations to Understand and Predict Customer Behavior with Text Analytics
August 21, 2009 Unsolicited feedback is everywhere and oftentimes people will tell you what they’re thinking without any prompting