Thomas Hoffman
Recent Stories From this Author
Managing Managed Services Agreements
March 2, 2010 IT leaders need to pay close attention to service-level agreements, definitions around concepts such as availability and...
Seeking Sustainable Curriculum
December 30, 2009 It's not yet possible to get a PhD in energy reducing technology, but coursework and certification learning is taking on a...
Pershing Uses Analytics To Keep Score On Clients
June 23, 2009 Pershing's development of an up-to-the-second scorecard on customer service satisfaction 'is probably a differentiator for...
Business Intelligence Helping Firms Get Street Smart
June 15, 2009 BGC increasingly turns to business intelligence for decision making
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