Valerie Valentine is senior editor for Information Management.

IDC: Web 2.0 for Retail
March 18, 2010 Social media can be used to gain competitive advantage

Pegasystems to Acquire Chordiant
March 15, 2010 Agreement says Pegasystems will pay $161.5 million for CRM software/services provider; deal to close Q2 2010

Saugatuck: Alternatives Gaining in IT Systems Management
March 10, 2010 Options range from traditional on-premise solutions to appliances to SaaS and cloud-based tools

Updated Active EDW from Teradata
March 8, 2010 Expanded memory, improved throughput, increased linkage speed, faster backup and energy-saving performance

Aberdeen: Best Practices in IT Security
March 4, 2010 Reports emphasizes balance between defense and enablement; governance, risk and compliance tools valued

Gartner: CRM Remains High Priority, Budgets Stay Flat
February 25, 2010 Marketing funds lag demand for customer service, focus on internal processes, use cases not yet clear for external customer...

New Data Management Program from DataFlux
February 22, 2010 Introduction combines several areas of information management in one platform

IT Budgets Going to Current Operations in 2010
February 18, 2010 Forrester says weak economy created backlog of needed updates

Cloud Confusion Reigns
February 11, 2010 Poll shows security, privacy are major issues of concern for IT decision-makers

Business Analytics Challenges Linger
February 8, 2010 Accenture survey results show siloed data, outdated technology and a lack of analytical talent plague organizations