Clay Richardson is a senior analyst at Forrester Research. Clay serves information and knowledge management professionals. He is a leading expert on the market for business process management software and services. He delivers strategic guidance to automate processes and integrate structured and unstructured information into business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, establish BPM centers of excellence, identify agile methodologies best suited for BPM projects and identify vendors and technologies that help them optimize mission-critical business processes.

4 C’s of Big Data Process
April 12, 2012 Holistic business process management can make use of big data a reality

“Big Process Thinking” Will Power The Next Generation Of Business Transformation
August 29, 2011 Organizations need to move away from siloed views of the business process domain and develop a more holistic view of business...

IBM Adds Fresh Coat of Paint and New Tires To BPM Offering, But Still Needs To Rev Engine
April 11, 2011 We expected IBM to communicate a strategy or vision for merging its business process management engines as part of this...

Getting Down To (Social) Business At SXSW 2011
March 25, 2011 While the Austin, Texas conference does not traditionally attract a large number of business technology professionals, my...

The Hottest BPM Trends You Must Embrace In 2011!
December 27, 2010 With so many different BPM trends and predictions floating around out there, I’m sure you’re scratching your head...

Business Process Transformation Is A Marathon (Are You Ready For The Race?)
September 24, 2010 When I speak with process professionals about plans for their BPM intiaitives, it reminds me of when I took the leap from...

Business Process Pros Demand “Evolutionary Process Governance”
September 23, 2010 Oracle Open World session highlights how successful, mature BPM programs constantly reassess and evolve their process governance

The Next Big Thing In BPM: Real-Time Process Guidance
September 16, 2010 Only a few of the companies I've interviewed are trying to apply social to run-time executable business processes. So what...

The Forrester Wave: BPM Suites, Q3 2010 – BPM Suites Deliver Broad Support For Business-led Process Transformation
August 25, 2010 A sneak peek at the new Forrester Wave head-to-head comparison of which BPM suites best support the needs of comprehensive...

Process Data Management: Like Your Brain And Your Heart, BPM and MDM Can’t Survive Independently
September 14, 2009 It's an age old question: Which came first: the data or the process? Okay, not an age old question, but an interesting one...