Allen Bonde

Allen Bonde is the president of Allen Bonde Group, Inc. (ABG), a management consulting and strategic advisory firm focused on the enterprise software market and the impact of emerging business models and technologies. He can be reached via his site at http://www.allenbondegroup.com.

Recent Stories From this Author

Facilitating the Move to Web Self-Service and Optimized Customer Interactions
July 19, 2005 This article examines the landscape of customer service transformation and outlines the five recommended steps to begin this...

Real-World Business Intelligence: The Implementation Perspective
April 1, 2004 This article examines the state of BI from the implementation perspective starting with a review of the trends driving...